Questions and answers

An independent project that compares coach day trips and coach holidays from many different coach companies, so you can see dates, prices and pick-up points in one place. We are not a coach company and we don't sell tickets.

No. AllCoach compares trips from different coach companies. When you tap "View more details on the coach company's site" you finish your booking on the coach company's own website, and your booking is with them.

No. We sort by the facts you choose, such as the date, the price or how close the pick-up is, not by payment.

Very little. Your saved town and your shortlist stay in your own browser. We count visits and the clicks through to coach companies' websites, and for 14 days we keep the IP address and browser name of each visit, only to tell people from automated visitors and to protect the site. After that only daily totals remain. The Privacy page has the full list.

Type your town or postcode, choose a date and how far you are happy to travel to a pick-up point. We show the trips with a pick-up point within that distance, nearest first, with the pick-up time. We show how far each pick-up is in miles in a straight line from the place you gave us, with the name of the stop, so please check the route.

A pick-up point is a place where the coach stops to collect passengers, such as a bus station or a car park. A trip often has several, with a different time at each. We list pick-up points exactly as the coach company publishes them. Some are at motorway services, and we mark those with a small "Motorway services" label. Check parking and the meeting spot with the coach company.

Yes. Every price on AllCoach is per person unless it says otherwise. Holiday prices are normally for someone sharing a twin room, and single supplements may apply. Check the final price with the coach company.

We refresh each coach company's trips regularly, usually every few weeks, so dates and prices can change in between. Always confirm the date, price and pick-up time on the coach company's website before you pay.

That depends on the coach company. Some belong to schemes such as Bonded Coach Holidays, and where we know that, we say so on their page. Before you book, ask the coach company whether your money is protected if something goes wrong, for example if the company stops trading.

On each trip page, under "Mobility and access", we repeat word for word anything the coach company has published about mobility, steps or walking. If it says nothing, we say so rather than guess. Ask the coach company before you book: how many steps up to the coach, whether a stick, frame or wheelchair can travel, and how far and how flat the walking is.

Contact the coach company you booked with. We cannot see or change bookings.

Email hello@allcoach.co.uk with the page and what is wrong, or use the "Report a mistake or ask us to remove a trip" link at the bottom of any trip or coach company page. We will check it and put it right promptly. A coach company that wants its trips corrected or removed can use the same address.